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Customer Service

Product Service and Technical Enquiry

For all issues related to product services and technical enquiry, we first recommend you contact your local distributor.

Genelec's worldwide distribution network consists of carefully selected and trained audio professionals in more than 70 countries. To find the contact details of the distributor closest to you, please look at the menu 'Where to buy' and the active map.

For all countries which do not mention an authorized Genelec distribution company and for Finland and Sweden, please contact directly our Genelec headquarter in Iisalmi, Finland. Thank you.

 

Product Service Enquiry Form

If you need to contact us at our Genelec headquarter in Finland for product service, please fill in the form below. We will get back to you as soon as possible. Thank you.

Service Enquiry

Genelec Service Team.
 

Technical Enquiry Form

If you need to contact us at our Genelec headquarter in Finland about any technical questions, please fill in the form below. We will get back to you as soon as possible. Thank you.

Technical Enquiry

Genelec Customer Support Team.

Product Registration

All Genelec products are supplied with a minimum 2 years warranty from the date of purchase against manufacturing faults or defects that might alter the performance of the products. During that time Genelec and its distributors will cover warranty service labour cost and spare parts.

From the 1st of January 2015, as a part of Genelec sustainability program, we provide, for all our registered products (proof of purchase is mandatory), an extended warranty period of 3 years, in addition to the normal 2 years warranty terms. During this extended period Genelec and its distributors will cover spare parts free of charge. Normal labour cost will be charged.

To be eligible for this total warranty period of 5 years, each product should be registered. To register your Genelec product(s), go to:

 

Genelec Product Registration

Genelec Distributors and Partners' Portal

Authorized Genelec distributors and partners have access to specific information and support via a dedicated and secured website.

Genelec Distributor's website