Warranty and Product Lifetime
Genelec products are highly regarded for their bulletproof reliability and extremely long lifespan. For decades we have been building long lasting solutions for audio professionals, starting with our very first S30 studio monitor back in 1978.
Today we still receive requests for repairs and spare parts for products manufactured in the early 1980s – and we are able to service most of them. We carry a substantial spare parts inventory for all the models manufactured during the company’s long history.
Spare parts availability is guaranteed for many years (but a minimum of 5 years) after production has been discontinued. In all cases, we will always provide service as long as we are able to source the appropriate spare parts.
All Genelec products are supplied with a minimum of 2 years warranty (from the date of purchase) against manufacturing faults or defects that might impact on the product's performance. During that time Genelec and its distributors will cover the cost of warranty service labour and spare parts.
As part of Genelec's sustainability program, from the 1st of January 2015 we now provide an extended spare parts warranty period of 3 years, in addition to the normal 2 years warranty terms. This applies to all registered products, and proof of purchase is mandatory. During this extended period Genelec and its distributors will cover spare parts free of charge, but normal labour costs will be charged.
To qualify for this extended warranty, each product should be registered via our Community by following the link below.