MyGenelec - Accessibility Statement
Accessibility statement for the MyGenelec online service
This accessibility statement applies to the digital service MyGenelec and was published on 28.6.2025. The description of the site's accessibility is based on an evaluation conducted by Genelec and an external expert organization.
MyGenelec is a single unified access point for all Genelec products, services, software and downloads. At MyGenelec you can also view and purchase Genelec UNIO services.
We strive to ensure that our services are accessible in accordance with the Act on the Provision of Digital Services (306/2019) and the EU Web Accessibility Directive. This accessibility statement outlines the known issues in the accessibility of the service and provides instructions on how to send us feedback or improvement suggestions regarding accessibility.
Accessibility status of the digital service
The accessibility of this service has not yet been evaluated. An accessibility evaluation is currently in progress, and this statement will be updated once the assessment is complete.
There may be accessibility issues present in the service. We will provide detailed information about any identified issues and planned corrective measures after the evaluation.
Did you notice an accessibility issue in our digital service?
You can provide us with accessibility feedback via webshop@genelec.com. Please include information about the page in question and describe the issue as clearly as possible.
If you encounter any accessibility issues on the website, we recommend that you first provide feedback to us as the administrators of the service. We will respond within 14 days. If you are not satisfied with the response you receive, or do not receive a response within two weeks, you can submit a complaint to Traficom.
Contact information for the supervisory authority
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000