Warranty and Product Registration

As part of this, Genelec provides a standard two-year parts-and-labour warranty that can be extended easily to a total duration of five years. Genelec also strives to provide service and spare parts for Genelec loudspeakers long after the warranty period has expired.

Warranty Period

To protect you against manufacturing faults and defects, all Genelec models come with a standard two-year parts-and-labour warranty, which starts on the date of purchase from an authorised Genelec dealer. A valid proof of purchase (i.e. dealer issued sales receipt or invoice) is required when making a warranty claim.

As part of our sustainability programme, Genelec offers an additional three-year extended parts-and-labour warranty – bringing the total coverage to five years. To benefit from the extended warranty, simply register your Genelec model on MyGenelec within the initial two-year period. A valid proof of purchase (i.e. dealer issued sales receipt or invoice) is required when registering.

Warranty Coverage

The warranty covers manufacturing defects only. During the warranty period, Genelec or an authorised service centre will repair the defective unit at their sole discretion. The warranty includes the parts required for repair and labour. All warranty claims are subject to verification and evaluation by Genelec or its authorised service centre.

If you require servicing or wish to make a warranty claim, contact your place of purchase. Alternatively, locate your nearest Genelec representative or a Genelec service centre here – or contact Genelec via our Support Portal.

Warranty Limitations

The warranty does not cover:

• Normal wear and tear, cosmetic blemishes, or damage resulting from improper handling and storage.
• Use of the models outside their specified environmental conditions.
• Any unauthorised modifications, repairs, or counterfeit parts used.
• Models with altered, removed or otherwise tampered with serial numbers.
• Models without a dated proof of purchase issued by an authorised Genelec dealer.
• Exposure to smoke, liquids, or extreme temperatures.
• Plugging a unit into the wrong voltage.

Transfer of Warranty

Both the standard and extended warranties are attached to the serial number of a model.

Upon resale, the remaining balance of the standard warranty period is transferable from the original owner to the new owner. The same applies for the extended warranty if the model is registered on MyGenelec by either the original or new owner within two years from the original date of purchase from an authorised Genelec dealer. In both cases the serial number printed on the model must be intact and legible, the warranty period unexpired, and a valid proof of purchase document showing the original date of purchase from an authorised Genelec dealer must be presented by the new owner.

If the original owner has registered the model, and thereby activated the extended warranty, then assistance is required from the Genelec support team to transfer the remaining period of the extended warranty to the new owner. This process must be initiated by the original owner by contacting the Genelec support team.

International Coverage

We recommend purchasing locally to ensure convenient access to local Genelec support and servicing. Purchasing abroad may affect where your warranty claim is processed and where the warranty repairs are carried out. The scope of the warranty may also be influenced by local laws and regulations.